Messaging channel integrations
Connect chat and messaging platforms to Business Agents.
Business Agents are designed to meet customers on messaging platforms your business already uses. Connecting those channels is planned until Agentication marks specific platforms available.
Integration principles
- One agent configuration can serve multiple channels with consistent knowledge.
- Channel-specific formatting without changing core business rules.
- Respect opt-in, quiet hours, and regional messaging policies you set.
Next steps
Read Available integrations and Connecting an integration.