Meet Business Agents
Agents for customer relationships, channels, and operational workflows.
Business Agents connect channels, knowledge, and operational tools into an agent that understands how work gets done in your organization. On the marketing site they are labeled PROTOTYPE.
What they are designed for
- Detect customer intent and retrieve grounded business knowledge.
- Save preferences and journey context for the next interaction.
- Propose next actions such as sending tailored options or escalating.
Next steps
Read Customer support automation and Business knowledge and FAQs.