Customer support automation
Consistent responses, escalation, and human handoff when needed.
Business Agents aim to handle repeatable support work — answering from knowledge, summarizing journeys, and preparing the next best action — while keeping boundaries you define.
Grounded answers
Responses should cite business knowledge and policies you provide — not invent catalog or pricing facts. When sources are missing, the agent should ask clarifying questions or escalate.
Human handoff
- Define when the agent stops and a person takes over.
- Pass journey context and preferences to the human agent.
Next steps
Configure Messaging channel integrations and Website integration when those connectors are offered.