Business knowledge and FAQs
Sources, updates, and keeping answers accurate.
Business Agents retrieve knowledge you connect — FAQs, product information, policies, and internal playbooks — to keep answers aligned with your source of truth.
Maintain your knowledge
- Version policy and pricing pages when they change — agents do not guess live numbers.
- Mark illustrative or sample content so it is not treated as contractual.
- Review retrieval gaps surfaced in business reports.
Next steps
Read Understanding AI limitations and Workflow automation.