Data privacy
How to think about customer, code, and account data with agents.
Agents work best with context — but context must follow your privacy commitments. Agentication is designed around permissioned access and visible actions; you control which integrations and knowledge sources are in scope.
Minimize sensitive data
- Connect only the repositories, channels, and documents required for the agent role.
- Avoid placing secrets in prompts or knowledge bases — use integration credentials instead when available.
- Align journey memory retention with your published privacy policy (/privacy on the site).
Customer-facing agents
Business Agents should not invent personal records or payment details. Verify transactional answers against connected systems — especially for illustrative commerce or travel examples on the marketing site.
Next steps
Read Security and permissions and the site Privacy page.